Return Policy - Squid Industries

For All warranty concerns please email

Please note that to qualify for RECALL offer on TAC21, you had to send your TAC21 to our warranty department before March 31 to qualify.

Any purchase from an unauthorized dealers will invalidated the warranty automatically.

Unauthorized dealers are as follow:


All Sales are Final

No Return and No Exchange regardless of whether they have been used or not.


All returns for Defective items must included following items.

1. A copy of purchase invoice.

2. Original package.

3. A note attached to each defective items with detailed description.

4. Contact person's name and email address.


Please return the defective items with your own postage.

Return postage will be paid by us if your item(s) are found defective.

If your item is found to NOT be defective for any reason, return postage needs to be paid by you in order for us to send your item(s) back.

We will ask for postage to be paid via paypal.

However, if you prefer us to included your non-defective item(s) with your next order, there will be no additional shipping fee charged.


48 hours on Wrong Item Claims

"Wrong Item" claims must be reported to us within 48 hours from the delivery time.

Must include a copy of purchase invoice  when returning the item.

Please contact our customer service team by email at


30-Day Warranty

This does not include any water damages or physical damages (wear and tear).

This does not include any tanks and RDA/RTA.

This does not include any coils or ejuice.